Effective Date: [August 15, 2016]
[vibedecal] (hereinafter referred to as “we”) is well aware of the importance of user privacy. This Privacy Policy is intended to clearly explain how we collect, use, store, share, and protect the personal information you provide or we collect when you use the services of our independent website (website URL: [https://vibedecal.com], hereinafter referred to as “this Website”), as well as the rights you enjoy in relation to your personal information. Please carefully read and understand this Policy before using this Website. Your use or continued use of this Website constitutes your full understanding and acceptance of all provisions of this Policy. If you have any questions about this Policy, please contact us via the contact information at the end of this document.
1. Scope of Application
This Privacy Policy applies to all operations you perform and all services you enjoy through this Website, including but not limited to account registration, product browsing, order placement and purchase, participation in marketing activities, and customer service consultation. Please note that this Website may contain links to third-party websites or services. The privacy policies of third-party websites or services are formulated by themselves, and we are not responsible for the privacy practices of third parties. We recommend that you carefully read the privacy policy of any third-party website or service before accessing it or using its services.
2. Personal Information We Collect
To provide you with high-quality and secure services, we will collect your personal information in accordance with the principles of legality, legitimacy, and necessity, including the following types:
(1) Personal Information You Voluntarily Provide
1. Account Registration and Management Information: When you register an account on this Website, you need to provide your name, email address, mobile phone number, and the account password you set. This information is used to create an account for you, identify your identity, ensure account security, and provide you with account management services.
2. Order and Transaction Information: When you place an order to purchase goods or services on this Website, you need to provide the consignee’s name, delivery address, contact phone number, and payment method-related information (such as the last four digits of a bank card number, payment platform account information, etc.). We do not store sensitive payment information such as complete bank card passwords. This information is used to process your order, deliver goods, settle payments, and provide after-sales services.
3. Consultation and Feedback Information: When you consult, submit complaints, or provide suggestions through our customer service channels (such as online customer service, email, phone, etc.), you may need to provide your name, contact information, order number, and a description of the relevant issue. This information is used to handle and respond to your inquiries in a timely manner.
4. Marketing Activity Participation Information: When you participate in marketing activities held by this Website, such as lucky draws, coupon distribution, and surveys, you may need to provide your name, contact information, and delivery address in accordance with the activity rules. This information is used to carry out the activity, distribute prizes or benefits, and conduct follow-up communications.
(2) Personal Information We Automatically Collect
When you access or use this Website, we may automatically collect the following information through technologies such as Cookies, log files, and web beacons:
1. Device and Access Information: Including the model of the device you use, operating system version, browser type, unique device identifier (such as IMEI, MAC address, etc.), IP address, access date and time, visited page addresses, browsing history, page stay time, and operation records. This information is used to ensure the normal operation of the Website, optimize website performance, analyze user access habits, and improve user experience.
2. Usage Behavior Information: Including the product keywords you search for, the product categories you browse, the product information you add to the shopping cart, order records, transaction amounts, and evaluation records. This information is used to provide you with product recommendations, personalized services, and improve the quality of our products and services.
(3) Personal Information Provided by Third Parties
In some cases, we may obtain your personal information from legally authorized third parties (such as payment service providers, logistics service providers, identity verification agencies, etc.). For example, when you make a payment through a third-party payment platform, we will obtain your payment status and transaction serial number from the payment platform to confirm the completion of the transaction; when we entrust a third party to deliver goods, we will provide the consignee’s information to the logistics provider to complete the delivery service. We will ensure the legality of the information provided by third parties and protect and use the information in accordance with this Policy after obtaining it.
3. Purposes of Using Personal Information
The personal information we collect will be used for the following purposes. If we need to use the information for other purposes not specified in this Policy, we will obtain your explicit consent in advance:
1. Provide and maintain the core services of this Website, including account management, product display, order processing, product delivery, payment settlement, and after-sales services;
2. Ensure the security of your account and transactions, identify and prevent risks such as fraud and theft, and protect your legitimate rights and interests;
3. Provide you with personalized services, such as recommending products, preferential information, or marketing activities that may be of interest to you based on your browsing history and purchase records;
4. Conduct market research and data analysis to understand user needs and usage habits, and optimize the function design, page layout, and product service system of this Website;
5. Handle your consultations, complaints, and suggestions to improve the quality of customer service;
6. Send you service-related notifications, such as order status updates, account security reminders, and service term change notifications;
7. Send you marketing information (such as new product promotions and preferential activity notifications) with your consent. You can unsubscribe at any time in accordance with the instructions in the notification;
8. Comply with laws, regulations, and relevant regulatory requirements, and perform legal obligations, such as cooperating with judicial investigations, arbitral proceedings, and law enforcement actions by government departments.
4. Storage Method and Duration of Personal Information
(1) Storage Method
We will store your personal information on servers that meet security standards, including servers operated by us and servers of entrusted third-party cloud service providers (such as Alibaba Cloud, Tencent Cloud, etc.). We will adopt technical measures and management measures such as encrypted storage, access permission control, and firewalls to ensure the security of your personal information and prevent unauthorized access, modification, disclosure, or damage to the information.
(2) Storage Duration
We will determine the storage duration of personal information in accordance with the following principles:
1. Store your personal information for the shortest period necessary to achieve the purposes specified in this Policy. For example, when your account is in normal status, we will continuously store your account information to ensure your use; after an order is completed, we will store the order-related information until the expiration of the order after-sales service period and the period required by regulatory requirements (usually 3 years);
2. If laws, regulations, rules, or relevant regulatory requirements stipulate a longer storage period, we will store the information in accordance with the specified period;
3. When you cancel your account or request us to delete specific personal information, we will delete or anonymize your personal information in accordance with relevant procedures after verifying your identity, unless otherwise specified by laws and regulations.
5. Sharing and Disclosure of Personal Information
We value the confidentiality of your personal information and will not arbitrarily share your personal information with any third party, except in the following circumstances:
1. Obtain Your Explicit Consent: We will share your personal information with the third party designated by you after obtaining your explicit consent in writing, verbally, or otherwise.
2. Necessary for Service Provision: To ensure that you can normally enjoy services, we will share necessary personal information with our third-party partners who provide services for us. For example, we will share the consignee’s information with logistics providers to complete delivery, and share transaction information with payment service providers to complete payments. We will sign strict confidentiality agreements with third-party partners, requiring them to protect your personal information in accordance with this Policy and relevant laws and regulations, and not to use the information for other irrelevant purposes.
3. Comply with Laws, Regulations, and Regulatory Requirements: When we are subject to requirements from laws, regulations, rules, or relevant regulatory authorities, or in response to judicial investigations, arbitral proceedings, or law enforcement actions by government departments, we may disclose your personal information within the necessary scope to perform legal obligations.
4. Protect Legitimate Rights and Interests: To protect the legitimate rights and interests of us, you, or other third parties (such as preventing fraud, maintaining website security, and resolving disputes), we may share or disclose personal information when it is reasonable and necessary.
5. Corporate Merger or Acquisition: In the event of transactions such as corporate merger, acquisition, asset transfer, or bankruptcy liquidation, your personal information may be transferred to a third party as part of the transaction subject. We will notify you before the transaction and ensure that the transferee protects your personal information in accordance with this Policy.
We will not sell your personal information to any third party unless we obtain your explicit consent.
6. Your Rights to Personal Information
In accordance with relevant laws and regulations, you enjoy the following rights to your personal information, and we will provide necessary support for you to exercise these rights:
1. Right of Access: You have the right to access your personal information on this Website, including your account information, order records, and browsing history. You can log in to your account on this Website and query the information on relevant pages such as “Personal Center”; if you need to obtain more detailed information, you can contact us for assistance.
2. Right of Correction: If you find that your personal information is incorrect or incomplete, you have the right to request us to correct it. You can log in to your account and modify editable information (such as name, contact information, delivery address, etc.) by yourself; for information that cannot be modified by yourself, you can contact us and provide relevant supporting materials, and we will correct it in a timely manner after verification.
3. Right of Deletion: You have the right to request us to delete your personal information in the following circumstances:
Our collection and use of your personal information violates laws, regulations, or the agreements of this Policy;
4. We no longer need to store your personal information to achieve the purpose of use, and there is no storage obligation stipulated by laws and regulations;
5. You have canceled your account on this Website;
6. You have withdrawn your consent to the use of personal information.
7. Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, sharing, etc., of personal information. For example, you can withdraw partial consent by unsubscribing from marketing emails or disabling Cookie functions; if you need to withdraw consent related to core services (such as the collection of account registration information), it may result in your inability to continue using the corresponding services. After withdrawing consent, we will no longer process your personal information based on that consent, but this will not affect the legality of information processing activities conducted based on your prior consent.
8. Right to Cancel Account: You have the right to cancel your account on this Website. You can find the cancellation entry in “Account Settings” by logging in to your account, or contact us for assistance with cancellation. After the account is canceled, we will delete or anonymize your personal information (except as otherwise specified by laws and regulations), and you will no longer be able to use the account to enjoy the services of this Website.
9. Right to Complain and Report: If you believe that we have violated laws, regulations, or this Policy in the process of personal information processing, you have the right to complain and report to us or relevant regulatory authorities. We will process and respond to your complaint in a timely manner after receiving it.
7. Use of Cookies and Similar Technologies
To improve your user experience, this Website will use Cookies and similar technologies (such as local storage). Cookies are small data files sent by the Website to your device, which can help the Website identify your device, record your preferences, and track your browsing behavior. We mainly use Cookies for the following purposes:
1. Ensure the normal operation of website functions, such as remembering your login status and shopping cart information, to avoid repeated information entry;
2. Optimize user experience, such as displaying page content according to your preferences and recording your browsing history for quick access;
3. Analyze website usage, count data such as traffic and page stay time, for website optimization and service improvement.
You can refuse or delete Cookies by adjusting browser settings. The setting methods may vary among different browsers, and you can refer to the browser’s help documentation for specific operations. Please note that if you refuse all Cookies, it may affect the normal use of some functions of this Website, such as being unable to maintain the login status or use the shopping cart.
8. Protection of Minors’ Privacy
We value the protection of minors’ privacy. This Website does not provide services to minors under the age of 16. If we find that you are a minor under the age of 16, we will immediately stop providing services to you and delete your personal information (except as otherwise specified by laws and regulations). If a minor uses the services of this Website without the consent of a guardian, the guardian may contact us, and we will take corresponding measures after verifying the identity.
9. Updates to the Privacy Policy
This Privacy Policy may be revised due to business development, updates to laws and regulations, or technological progress. We will publish the updated Privacy Policy in a prominent position on this Website (such as the bottom of the homepage) and mark the effective date. If there are major changes to the Policy (such as a significant adjustment to the scope of information collection, a significant change in the purpose of information use, or a modification to the sharing rules), we will notify you of the changes through website announcements, pop-up prompts, email notifications, etc. Your continued use of the services of this Website after the Policy is updated constitutes your understanding and acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions about this Privacy Policy, need to exercise your rights to personal information, or make a complaint or report, you can contact us through the following methods:
1. Email: [help@vibedecal.com]
2. Phone: [+8614778698336]
We will process and respond to your feedback within 3 working days of receipt.
[https://vibedecal.com]
[August 15, 2016]